Shipping
We do our best to send your order as quickly as possible. Orders placed Monday through Friday before 8:00 PM will be posted the same day.
Shipping costs are completely free!
At the moment, we only deliver within the Netherlands, Belgium, Germany, France, Austria, and Sweden. Would you like to place an order in another country or outside Europe? Please email support@qnuss.com.
Delivery time
If you place an order Monday through Friday before 8:00 PM, your package will be sent the same day! Super fast, right?! If you order on a Saturday or Sunday before 2:00 PM, we will send your order the same day. Usually, you can expect your order at home on Monday or Tuesday. Unfortunately, this only applies to orders within the Netherlands. When ordering from abroad, delivery times are naturally a bit longer.
Please note, due to busy times, delivery may be delayed.
Would you like to return something from your order?
That is of course no problem! At Qnuss, you have 30 days to return your order. The 30 days start the day after you have received your order, this also applies if someone else received it for you or if the package was delivered to a pickup location. You can easily register your return by following these steps:
- Send an email to support@qnuss.com and let us know which items you want to return and mention your order number.
- Buy a shipping label from a carrier of your choice. Note: shipments to a parcel point will not be processed.
- Include the order number with the return shipment.
- Pack the items you are returning in the original box.
- Pack the product boxes in an outer box.
- Attach the purchased shipping label to the outer box.
- Track your return shipment via your track & trace to make sure we have received it.
Important!
It is currently very busy with all carriers, so make sure you send your return on time so that we receive it within the 30-day return period.
Return conditions:
It is important that the items are in their original condition.
We do not accept returns if:
- The Qnuss shows signs of use, such as hair, animal hair, or stains.
- There has been an attempt to repair an item yourself.
- The items smell of smoke, food, or perfume.
- Your return shipment is received by us too late. A return shipment is too late if it is received by us after the 30 days.
What are the return costs?
The return costs are at your own expense and unfortunately cannot be reimbursed by us.
Some other important information about a return shipment:
- You are always responsible for a return shipment.
- After receipt, we will process your return within 14 working days at the latest and the purchase amount will be refunded via the same payment method used for the order.
- Note: If the product is damaged or clearly used more than just trying it out, we can charge you for the reduced value. Handle the Qnuss with care and pack it well again for returning.
