Shipping
We do our best to ship your order as quickly as possible. Orders placed Monday through Friday before 8:00 PM will be shipped the same day.
Shipping costs are completely free!
Currently, we deliver to the Netherlands, Belgium, Germany, France, Austria, Sweden, and England. Would you like to place an order in another country or outside Europe? Please email info@qnuss.com.
Delivery Time
If you place an order Monday through Friday before 8:00 PM, your package will be shipped the same day! Super fast, right?! If you order on a Saturday or Sunday before 2:00 PM, we will ship your order the same day. Usually, you can expect your order to arrive on Monday or Tuesday. Unfortunately, this only applies to orders within the Netherlands. When ordering from abroad, delivery times are naturally a bit longer.
Please note, due to high demand, delivery may be delayed.
Would you like to return something from your order?
That’s of course no problem! At Qnuss, you have 30 days to return your order. The 30 days start the day after you receive your order, even if someone else accepted it for you or if the package was delivered to a pickup location. You can easily register your return by following these steps:
- Send an email to returns@qnuss.com and let us know which items you want to return and include your order number.
- Purchase a shipping label from a carrier of your choice. Note: shipments to a parcel point will not be processed.
- Include the order number with the return shipment.
- Pack the items you are returning in the original box.
- Place the product boxes inside an outer box.
- Attach the purchased shipping label to the outer box.
- Track your return shipment via your track & trace to make sure we have received it.
Important!
It is currently very busy with all carriers, so make sure you send your return on time so that we receive it within the 30-day return period.
Return Conditions:
It is important that the items are in their original condition.
We do not accept returns if:
- The Qnuss shows signs of use, such as hair, pet hair, or stains.
- There has been an attempt to repair an item yourself.
- The items smell of smoke, food, or perfume.
- Your return shipment is received by us too late. A return shipment is too late if it is received by us after the 30-day period.
What are the return costs?
Return shipping costs are your responsibility and unfortunately cannot be reimbursed by us.
Some other important information about a return shipment:
- You are always responsible for the return shipment.
- After receipt, we will process your return within 14 working days at the latest, and the purchase amount will be refunded via the same payment method used for the order.
- Note: If the product is damaged or clearly used more than just for trying out, we may charge you for the reduced value. Please handle the Qnuss with care and pack it properly for return.
