Shipping
We do our best to send your order as quickly as possible. Orders placed Monday through Friday before 8:00 PM will be shipped the same day.
Shipping costs are completely free!
At the moment, we only deliver to the Netherlands, Belgium, Germany, France, Austria, and Sweden. Would you like to place an order in another country or outside Europe? Then please email support@qnuss.com.
Delivery Time
If you place an order Monday through Friday before 8:00 PM, your package will be delivered the next day! Super fast, right?! If you order on a Saturday or Sunday before 2:00 PM, we will ship your order the same day. Usually, you can expect your order at home on Monday or Tuesday. Unfortunately, this only applies to orders within the Netherlands. When ordering from abroad, delivery times are logically a bit longer.
Please note, due to the busy holiday season, delivery may be delayed.
Do you want to return something from your order?
That is of course no problem! At Qnuss, you have 30 days to return your order. The 30 days start the day after you have received your order, this also applies if someone else received it for you or if the package was delivered to a pickup location. You can easily register your return by following these steps:
- Send an email to support@qnuss.com and let us know which items you want to return and mention your order number.
- Purchase a shipping label from a carrier of your choice. Note: shipments to a parcel point will not be processed.
- Include the order number with the return shipment.
- Pack the items you are returning in the original box.
- Place the product boxes inside an outer box.
- Attach the purchased return label to the outer box.
- Track your return shipment via your track & trace to make sure we have received it.
Important!
It is currently very busy with all carriers, so make sure you send your return shipment on time so that we receive it within the 30-day return period.
Return Conditions:
It is important that the items are in their original condition.
We do not accept returns if:
- The Qnuss shows signs of use.
- There has been an attempt to repair an item yourself.
- The items smell of smoke, food, or perfume.
- Your return shipment is received by us too late. A return shipment is too late if it is received by us after the 30-day period.
What are the return costs?
Return costs are at your own expense and unfortunately cannot be reimbursed by us.
Some other important information about a return shipment:
- You are always responsible for a return shipment. Always keep the track and trace code of your return package until you have received confirmation from us that your return has arrived safely in our warehouse.
- If the track and trace shows that we have received your return shipment, it may still take up to 3 working days before you receive the confirmation email from us.
- After receiving it, our administration will process your return shipment within 7 working days at the latest and the money will be refunded to your account number.
- Note: If the product is damaged or clearly used more than just to try it out, we can claim the reduced value from you. Handle the Qnuss with care and pack it well again for returning.
