Shipping
We do our best to ship your order as quickly as possible. Orders placed from Monday to Friday before 20:00 (GMT+2) are dispatched the same day.
Shipping is completely free!
We currently deliver to the Netherlands, Belgium, Germany, Austria, France, Sweden, England, and the United States. Would you like to place an order from another country or outside Europe? Email info@qnuss.com.
Delivery time
If you place an order from Monday to Friday before 20:00 (GMT+2), your package will be shipped the same day. If you place an order on a Saturday or Sunday before 14:00, we will ship your order the same day. You can usually expect your order to arrive on Monday or Tuesday.
Netherlands: 1 to 2 business days
Belgium: 1 to 2 business days
Germany: 2 to 3 business days
Austria: 2 to 3 business days
France: 2 to 3 business days
Sweden: 2 to 3 business days
England: 2 to 3 business days
United States: 3 to 7 business days
Would you like to return something from your order?
Of course, that is no problem at all! At Qnuss, you have 30 days to return your order. The 30-day period starts on the day after you receive your order. This also applies if someone else accepted it on your behalf or if the package was delivered to a pickup location. You can easily register your return by following these steps:
- Send an email to returns@qnuss.com stating which items you would like to return and include your order number.
- Purchase a shipping label from a carrier of your choice. Please note: shipments to a parcel pickup point will not be processed.
- Include the order number with the return shipment.
- Pack the items you are returning in the original box.
- Pack the product boxes in an outer box.
- Attach the purchased shipping label to the outer box.
- Track your return shipment using your track & trace details to make sure we have received it.
Important!
All carriers are currently very busy, so make sure you send your return shipment in good time for us to receive it within the 30-day return period.
Return conditions:
It is important that the items are in their original condition.
We do not accept items for return if:
- The Qnuss item shows signs of use, such as hair, pet hair, or stains.
- An attempt has been made to repair the item yourself.
- The items smell of smoke, food, or perfume.
- Your return shipment is received too late. A return shipment is late if we receive it after the 30-day period.
What are the return costs?
Return costs are your responsibility and unfortunately cannot be reimbursed by us.
Some other important information about returns:
- You are responsible for a return shipment at all times.
- After receiving your return shipment, we will process it within 14 business days at the latest, and the purchase amount will be refunded using the same payment method used to place the order.
- Please note: If the product is damaged or has clearly been used beyond simply trying it out, we may charge you for the loss in value. Handle the Qnuss item with care and pack it properly before returning it.
