Shipping & returns

Shipping

Of course, that's no problem at all! At Qnuss, you have 30 days to return your order. The 30-day period starts the day after you receive your order. This also applies if someone else received it on your behalf or if the package was delivered to a pickup point. You can easily register your return using the link below:

https://qnuss.returnless.com

Important!
All carriers are currently very busy, so make sure you send your return in time for us to receive it within the 30-day return period.

Return conditions:

It is important that the items are in their original condition.

We do not accept returns if:

• The Qnuss shows signs of use, such as hair, pet hair, or stains.
• An attempt has been made to repair an item yourself.
• The items smell of smoke, food, or perfume.
• Your return is received by us too late. A return is late if it is received by us more than 30 days after delivery.

What are the return shipping costs?

Return shipping costs are your responsibility, and unfortunately we cannot reimburse you for them.

Some other important information about a return:

• You are responsible for your return shipment at all times. 
  
• Once we have received your return, we will process it within 14 business days at the latest and refund the purchase amount using the same payment method used to place the order.
  
• Please note: If the product is damaged or has clearly been used more than just to try it out, we may charge you for the reduction in value. Handle the Qnuss with care and pack it properly for return.