Shipping & returns

Shipping

That is of course no problem! At Qnuss, you have 30 days to return your order. The 30 days start the day after you receive your order, even if someone else accepted it for you or if the package was delivered to a pickup location. You can easily register your return by following these steps:

• Send an email to returns@qnuss.com and let us know which items you want to return and include your order number.
• Purchase a shipping label from a carrier of your choice. Note: shipments to a parcel point will not be processed.
• Include the order number with the return shipment.
• Pack the items you are returning in the original box.
• Place the product boxes inside an outer box.
• Attach the purchased shipping label to the outer box.
  
• Track your return shipment via your track & trace to ensure we have received it.

Important!
It is currently very busy with all carriers, so make sure to send your return on time so that we receive it within the 30-day return period.

Return Conditions:

It is important that the items are in their original condition.

We do not accept returns if:

• The Qnuss shows signs of use, such as hair, pet hair, or stains.
• There has been an attempt to repair an item yourself.
• The items smell of smoke, food, or perfume.
• Your return shipment is received by us too late. A return is late if it is received by us after the 30-day period.

What are the return costs?

Return shipping costs are your responsibility and unfortunately cannot be reimbursed by us.

Some other important information about returns:

• You are always responsible for the return shipment.
  
• After receipt, we will process your return within 14 business days at the latest and refund the purchase amount via the same payment method used for the order.
  
• Note: If the product is damaged or clearly used more than just for trying out, we may charge you for the reduced value. Please handle the Qnuss with care and pack it properly for return.