Dispatch
"We do our best to ship your order as quickly as possible. Orders placed from Monday to Friday before 8:00 PM will be sent out the same day."
Shipping costs are completely free!
'At the moment we only deliver in the Netherlands and Belgium, this is due to the high demand we have during the peak season. Do you want to place an order in another country or outside Europe?* Then email to info@qnuss.com.
*For orders to countries outside NL and BE, we do charge shipping costs.
Delivery time
Do you place an order from Monday to Friday before 8:00 PM? Then your package will be delivered the next day! Super fast, right?! If you ordered on a Saturday or Sunday before 2:00 PM, we will ship your order the same day. Usually, you can expect your order to arrive on Monday or Tuesday. Unfortunately, this only applies to orders within the Netherlands. When you order from abroad, the delivery times are logically a bit longer.
Do you want to return something from your order?
"That is of course no problem at all! At Qnuss, you have 30 days to return your order. The 30 days start from the day after you have received your order, this also applies if someone else has received it for you or when the package has been delivered to a pickup location. You can easily register your return by following these steps:"
- Send an email to info@qnuss.com and let us know which items you want to return
- Pack the return package as well as possible (see return conditions)
- Then you take the package to a parcel point near you.
Important!
"It is currently very busy with all carriers, so make sure to send your return shipment on time so that it is received by us within the 30-day return period."
Return conditions:
"It is important that the items are in their original condition."
We do not accept returns of items if:
- The Qnuss usage traces are included.
- He intends to repair an article himself.
- The items smell of smoke, food, or perfume.
- 'Your return is received by us late. A return is considered late when it is received by us outside of the 30 days.'
What are the return costs?
The return costs are at your own expense and unfortunately we cannot reimburse you for them.
Some other important information about a return shipment:
- "You are always responsible for a return shipment. Always keep the track and trace code of your return package until you have received confirmation from us that your return has arrived in good order at our warehouse."
- 'If the track and trace indicates that we have received your return shipment, it may still take up to 3 working days before you receive the confirmation email from us.'
- "After you have received a confirmation from us, our administration will process your return shipment within a maximum of 7 working days, and the money will be refunded to your account number."
- Note: When the product is damaged or has clearly been used more than just for trying out, we may charge you for the reduced value. Handle the Qnuss with care and pack it properly again for return.
