In 5 simple steps, your Qnuss is ready to use:

1. Charge the power bank using the USB cable provided. When all 4 lights are on, the power bank is fully charged.
   
2. Open the zipper and place the power bank in the designated compartment. There is a cable in this compartment. First, connect the cables with the round input and output connectors.
   
3. Then connect the cable with the angled connector to the top of the power bank.
   
4. Close the zipper and press and hold the Q button for a few seconds to turn on the product. Note: on the heated blanket, use the buttons on either side of the 'Q'. Press again to select the heat setting.
   

To turn it off, press and hold the button for a few seconds. You can then disconnect the power bank and recharge it if necessary.

You can also find the full instructions in the manual supplied with the product.

You charge the Qnuss power bank using the included cable and adapter.

Plug the cable into the side of the power bank. Connect the other end to the adapter, then plug it directly into a wall outlet.

The power bank takes an average of 5 to 6 hours to fully charge.

Qnuss uses a universal charging system, so you can easily charge the power bank anywhere.

The heating duration depends on the selected heat setting. The ambient temperature and the condition of the power bank also play a role.

Exact heating times vary by product category. You can find them clearly listed in the manual, which specifies how long each product lasts at each heat setting.

The problem can often be resolved quickly. Check whether your Qnuss works again after following these steps:

1. Check that the power bank is sufficiently charged and properly connected to your Qnuss. Make sure the angled end of the cable is correctly plugged into the power bank. A full charge takes an average of 5 to 6 hours.
   
2. Charge the power bank at room temperature and not too close to a heat source. An environment that is too warm can slow down charging.
   
3. Let the power bank charge fully without interrupting the charging process.
   
   1 light = 0 to 25%
   2 lights = 25 to 50%
   3 lights = 50 to 75%
   4 lights = 75 to 100%
   
4. Turn on the power bank by pressing the button. Once the lights come on, reconnect it to your Qnuss.
   

Does your power bank still not work after that? Or is charging taking longer than average? Try charging the power bank with a certified cable and adapter, such as those from a smartphone. This will help us determine where the problem lies (with the cable, adapter, or power bank).

Did this not solve the problem? Please contact us at support@qnuss.com. Be sure to include your order number. We’ll make sure it’s resolved properly as soon as possible.

Is your Qnuss not working as it should? Try the steps below first.

1. Open the zipper and disconnect all the cables inside. Then reconnect them securely.
   
2. Check that the correct cable is plugged into the power bank: it’s the cable with the angled connector.
   
3. Connect the power bank and press and hold the button on the Qnuss product for a few seconds until the lights come on.
   

Is your Qnuss still not working after that? Send a short video to support@qnuss.com showing how everything is connected and, if applicable, the faulty part. Please include your order number. This will allow us to check that everything is connected correctly and determine whether there is a defect.

Our support team will be happy to help and will make sure the problem is resolved for you as quickly as possible.

We want to make it as easy as possible for you to complete an order with us. You can pay at Qnuss using various payment methods. You can choose from, among others:

iDEAL, PayPal, Klarna, Bancontact, Visa, Mastercard and Maestro.

Unfortunately, you can no longer change your order once you have completed it. Your order is processed immediately and will be handed over to the carrier. Therefore, it is unfortunately no longer possible to cancel your order.

If you place your order Monday through Friday before 8:00 p.m., we’ll ship it the same day. If you place your order on a Saturday or Sunday before 2:00 p.m., we’ll ship it the same day. You can usually expect your order to arrive on Monday or Tuesday. This applies only to orders within the Netherlands. If you order from abroad, delivery times are naturally a little longer.

• The Qnuss of your choice
• 16,000 mAh power bank
• Qnuss adapter
• USB cable

 View the manual here!

Shipping is free throughout Europe

We're sorry that the Qnuss you want is currently out of stock. This varies by product, as some items are restocked faster than others.

We recommend signing up on the product page for the out-of-stock product. You'll then automatically receive an email as soon as the product is back in stock.

Do you have questions about the expected delivery time? You can always email us.

Not at home? No problem. As soon as the delivery driver arrives at your door, you’ll receive a notification here. This may be in the form of a note through your letterbox or by email.

The delivery service will let you know where your order is and will choose one of the following options: 

• The package has been delivered to the neighbors 
• The package will be taken to a service point 
• Another delivery attempt will be made the next day  

Would you like to return something from your order?

Of course, that’s no problem at all! At Qnuss, you have 30 days to return your order. The 30-day period starts the day after you receive your order. This also applies if someone else accepted it on your behalf or if the parcel was delivered to a collection point. You can easily register your return using the link below:

https://qnuss.returnless.com

Important!
All carriers are currently very busy, so make sure to send your return in time for us to receive it within the 30-day return period.

It is important that the items are in their original condition.

We do not accept returns if:

• The Qnuss shows signs of use.
• You have attempted to repair an item yourself.
• The items smell of smoke, food, or perfume
• There is pet hair or stains on them
• We receive your return too late. A return is considered late if we receive it more than 30 days later.

Return shipping costs are your responsibility, and unfortunately we cannot reimburse them.

Some other important information about returns:

• You are always responsible for your return shipment.
• After receiving it, our administration team will process your return within 14 business days at the latest, and the money will be refunded via the original payment method.
• Please note: If the product is damaged or has clearly been used more than just to try it out, we may charge you for the reduction in value. Please handle the Qnuss with care and pack it properly before sending it back.

Yes, that is possible if you indicated that you want to return multiple items. Send the items back in their original packaging and in an outer box; see the return conditions.

You will receive a refund via the same payment method you used to pay.

Returns are processed within 14 business days at the latest after arriving at our facility. The amount will then be refunded.

Unfortunately, for administrative reasons, it is not possible for us to inform everyone individually when a return has been received. You can track the delivery of your return yourself using your track & trace.

Has it been more than 14 business days since your return arrived at our facility? Then email support@qnuss.com with your order number and a photo of the shipping receipt. We’ll look into it with you right away.

Unfortunately, it is not possible to exchange items for a different size or another item. 

If you would still like to receive a different size or another item, we recommend returning your purchase. If your return meets the return conditions, we will proceed with refunding the purchase amount. You can place a new order for the item you would like to receive.

Yes, you may return sale items if they meet our return conditions. Sale items must be returned within 14 days. Once we have received and processed your return, we will refund the purchase amount using the payment method you used.

We’re very sorry if you have a complaint about a Qnuss product, and we’re happy to help you with it as soon as possible.

If there’s a defect, first check the steps in our FAQ. In many cases, this will resolve the problem right away.

If this doesn’t help or there’s another defect, please email us first at support@qnuss.com with your order number and a clear photo or short video of the problem. This will allow us to identify the defect and offer a suitable solution.

Do not return products yourself without contacting us first and having us assess the defect. Unfortunately, we can’t reimburse return shipping costs if you send a product back without arranging it with us in advance.