Your Qnuss is ready for use in 5 simple steps:

1. Charge the power bank with the included USB cable. When all 4 lights are on, the power bank is fully charged.
   
2. Open the zipper and place the power bank in the designated pocket. There is a small cable in this pocket. First, connect the cables with the round input and output to each other.
   
3. Then connect the cable with the corner plug to the top of the power bank.
   
4. Close the zipper and hold the Q-button for a few seconds to turn on the product. Note: for the warming blanket, the buttons are on either side of the 'Q'. Press again to select the heat setting.
   

To turn off, hold the button for a few seconds. Then you can disconnect the power bank and recharge it if needed.

The full instructions can also be found in the manual provided with the product.

You charge the Qnuss powerbank with the included cable and the adapter.

Insert the cable into the side of the powerbank. The other end goes into the adapter, which you then plug directly into the wall socket.

The powerbank is usually fully charged within 5 to 6 hours.

Qnuss uses a universal charging system, so you can easily charge the powerbank anywhere.

The duration of the heat depends on the chosen heat setting. The surrounding temperature and the condition of the power bank also play a role.

The exact heating times vary by product category. You can find these clearly listed in the manual, where the duration for each product and heat setting is indicated.

Often the problem can be solved quickly. Check if your Qnuss works again after the following steps:

1. Check if the power bank is sufficiently charged and properly connected to your Qnuss. Make sure the cable with the angled end is correctly inserted into the power bank. A full charge usually takes 5 to 6 hours.
   
2. Charge the power bank at room temperature and not too close to a heat source. A too warm environment can slow down charging.
   
3. Let the power bank charge fully without interruption.
   
   1 light = 0 to 25%
   2 lights = 25 to 50%
   3 lights = 50 to 75%
   4 lights = 75 to 100%
   
4. Turn on the power bank by pressing the button. Once the lights are on, then connect it again to your Qnuss.
   

Does your power bank still not work afterwards? Or does charging take longer than usual? Then try charging the power bank with a certified cable and adapter, for example from a mobile phone. This way we can rule out where the problem lies (in the cable, adapter, or power bank).

If this has not solved the problem, please contact us via support@qnuss.com. Please mention your order number. We will ensure this is resolved properly as soon as possible.

Does your Qnuss not work as it should? Then first try the steps below.

1. Open the zipper and disconnect all the small cables inside. Then reconnect them firmly.
   
2. Check if the correct cable is in the power bank: this is the cable with the corner.
   
3. Connect the power bank and hold the button on the Qnuss product pressed for a few seconds until the lights appear.
   

Does your Qnuss still not work afterwards? Then send a short video to support@qnuss.com showing how everything is connected and possibly of the faulty part. Please include your order number. This way we can check if everything is connected correctly and determine if there is a defect.

Our support team is happy to help you further and will ensure the problem is solved as quickly as possible.

We like to make it as easy as possible for you to complete an order with us. You can pay with different payment methods at Qnuss. You can choose from, among other things:

iDEAL, Paypal, Klarna, Bancontact, Visa, Mastercard and Maestro.

Unfortunately, once you have completed your order you cannot change it anymore. Your order will be processed immediately and transferred to the carrier. It is therefore unfortunately no longer possible to cancel the order.

If you place your order from Monday to Friday before 8:00 PM, we will send it the same day. If you order on a Saturday or Sunday before 2:00 PM, we will send your order the same day. Usually, you can expect your order at home on Monday or Tuesday. This only applies to orders within the Netherlands. When you order from abroad, delivery times are naturally a bit longer.

• The Qnuss of your choice
• 16,000 mAh Powerbank
• Qnuss charger
• USB cable

 View the manual here!

Shipping is free throughout all of Europe

How unfortunate that your desired Qnuss is currently out of stock. This varies per product, as some items are restocked faster than others.

We advise you to sign up on the product page for the sold-out item. You will then automatically receive an email as soon as the product is back in stock.

If you have questions about the expected delivery time, you can always email us.

Not at home? No problem. As soon as the delivery person is at your door, you will receive a notification here. This can be through a note in the mailbox or by e-mail.

The delivery service will inform you where your order is and will choose from one of the following options:

• The package has been delivered to the neighbors
• The package is taken to a service point
• A delivery attempt will be made again the next day

Do you want to return something from your order?

That is of course no problem at all! At Qnuss, you have 30 days to return your order. The 30 days start the day after you have received your order, this also applies if someone else has received it for you or if the package has been delivered to a pickup location. You can easily register your return by following these steps:

• Send an email to support@qnuss.com and let us know which items you want to return and mention your order number.
• Buy a shipping label from a carrier of your choice. Note: shipments to a parcel point will not be processed.
• Include the order number with the return shipment.
• Pack the items you are returning in the original box.
• Pack the product boxes in an outer box.
• Stick the purchased return label on the outer box.
• Track your return shipment via your track & trace to make sure we have received it.

Send the package to:
Qnuss B.V.
Waalderstraat 24
1791 EC
Den Burg

Important!
It is currently very busy with all carriers, so make sure you send your return shipment on time so that it is received by us within the 30-day return period.

It is important that the items are in their original condition.

We do not accept returns if:

• The Qnuss shows signs of use.
• There has been an attempt to repair the item yourself.
• The items smell of smoke, food, or perfume.
• There are (animal) hairs or stains on them.
• Your return shipment is received by us too late. A return shipment is too late if it is received by us after 30 days.

The return costs are at your own expense and unfortunately cannot be reimbursed by us.

Some other important information about a return shipment:

• You are always responsible for a return shipment yourself.
• After receipt, our administration will process your return shipment within 14 working days at the latest, and the money will be refunded via the original payment method.
• Note: If the product is damaged or clearly used more than just to try it out, we can charge you for the reduced value. Therefore, handle the Qnuss with care and pack it well again for sending back.

Yes, that is possible, provided you have indicated that you want to return multiple items. Send the items back in the original packaging and in an outer box, see return conditions.

You will receive your purchase amount back through the same payment method you used to pay.

Returns are processed within a maximum of 14 working days after they arrive with us. After that, the amount will be refunded.

Unfortunately, it is not administratively possible for us to inform everyone individually when a return has been received. You can track the delivery of your return yourself via your track & trace.

Has it been more than 14 working days since your return arrived with us? Then email support@qnuss.com with your order number and a photo of the shipping receipt. We will then look into it for you right away.

Unfortunately, it is not possible to exchange items for a different size or item. 

If you would like to receive a different size or item, we recommend that you return your purchase. If your return meets the return conditions, we will refund the purchase amount. You can place a new order for the item you want to receive.

Yes, if sale items meet our return conditions, you can return them. Sale items must be returned within 14 days. As soon as we have received and processed your return, we will refund the purchase amount via the payment method you used.

We find it very upsetting if you have a complaint about a Qnuss product and we are happy to help you as quickly as possible.

In case of a defect, first check the steps in our FAQ. In many cases, the problem is solved immediately this way.

If this does not help or if there is another defect, please first email us at support@qnuss.com with your order number and a clear photo or short video of the problem. This way we can determine the defect and offer a suitable solution.

Do not send products back yourself without having contacted us first and without the defect being established by us. When a return is sent without prior consultation, we unfortunately cannot reimburse the return costs.