Privacy policy

General

Qnuss (“Qnuss”, “www.qnuss.com”, “we”, “our”, “us”) respects the privacy rights of its online visitors/customers (“you”, “your”) and recognizes the importance of protecting the information collected about them. Qnuss has a ‘Privacy and Cookie Policy’, which we use as a guideline for how we collect, store and use the information our visitors provide to us.

Qnuss provides the following information to reassure our visitors and enable them to be fully informed about these guidelines. By visiting http://www.qnuss.com , you agree to and accept the guidelines and practices described in this Privacy and Cookie Policy and our terms and conditions. Qnuss may use personal information to process your orders and payments, manage your account, and provide visitors with a personalized shopping experience.

This Privacy and Cookie Policy does not apply to websites managed by other organizations that we link to, and we are not responsible for any personal information you send to these third parties via Qnuss. So always make sure to read these companies’ privacy policies before sharing your personal information with them.

Privacy

We are responsible for processing personal data, as described in this privacy statement. You can contact us with any questions and/or comments using the details below.
Address: Weverstraat 50
Postal code and city: 1791AE Den Burg
Email address: info@qnuss.com

Qnuss collects personal information in various ways when you place an order or register for services offered by Qnuss. By registering, you agree to Qnuss collecting your personal data. To process your order, check for fraud and complete your order, we need to collect and store the following information for every order placed: your name, email address, home, shipping and billing address, and telephone number.

What do we do with your data?

It is very important to know that we handle your data with the utmost care. We store this data securely, and it cannot be accessed by unauthorized persons. Your data is used only internally at Qnuss unless we need to share it with someone else. In that case, we ensure that they handle it just as securely as we do. We use your data for various purposes, such as processing your order and offering relevant deals tailored to your preferences.

We do not intend to collect data from website visitors who are 16 years old or younger unless they have permission from a parent or guardian. We cannot verify age, so we recommend that parents be involved in their children’s online activities. If you have any concerns or questions, please contact us at info@qnuss.com.

The personal information you provide may be shared with fraud investigation services and credit-checking agencies. When legally required, we will also provide this information to any relevant judicial authority. Shipping information such as your address, email address, and phone number may be shared with courier services. This information is shared to provide you with the best possible service and will not be passed on by our couriers to third parties for any other purpose.

Credit card and bank details will never be shared with third parties and are used only to process your order. Credit card details are encrypted and are not visible to Qnuss employees.

We also collect information about website traffic, wish lists, and other commercial information, which we use to map consumer patterns for internal research and marketing purposes, and to adapt our website to better meet our customers’ needs.

Protecting your personal information

Qnuss does everything possible to ensure the security, integrity, and privacy of the information you provide to us. When you place an order or access your account information, we use Secure Sockets Layer (SSL) encryption to protect this information from misuse. We also do everything possible to ensure that the parties we work with and share your data with apply the same standards.

Accessing and changing personal information

If, for any reason, you are concerned that the personal information Qnuss has collected about you is incorrect, log in to our website to view and change your personal information.

Only you can access this personal data using your username and password.

Subscriptions

We have an opt-in policy for email communications. When you sign up for the newsletter, you will occasionally receive an email via http://www.qnuss.com . After signing up, you can always unsubscribe from our email list. The purpose of signing up is to collect information so that you can receive up-to-date information and product offers from us.

By subscribing to our newsletter, you consent to receiving communications from us by email. However, each time we contact you by email after that, you will be given the option to unsubscribe from this service by clicking the unsubscribe button at the bottom of the email. You can also unsubscribe by sending an email to info@qnuss.com.

Newsletter subscribers receive email notifications about new products, special offers, events, and discounts. These notifications may also contain marketing information from Qnuss subsidiaries or selected partners.

We never sell your information to third parties for marketing purposes.

Customer service

You can contact us by email, Facebook, and Instagram. To help you quickly, we look up your details in our system so we can answer your question or find a solution as soon as possible. We also analyze these interactions to improve our service and serve you even better next time. 

Newsletters

To stay fully up to date on the latest collection and great deals, you can sign up for our newsletters. We send the newsletter a few times a month, except for (discount) promotions. 

Promotions & contests

Would you like to enter a promotion or contest? Leave your name and email address so we can run the promotion and announce you as a potential winner! Your information will only be used for the relevant promotion unless stated otherwise.

Social media

If you contact us through social media, we do not store any information about you.

Business customers and partners

We also store information about our business contacts, and handle it with the same care as the information of our other customers. When we carry out an assignment for you, we use personal information for things like preparing a quote or invoice and making arrangements.

Fraud

We hope we never have to deal with fraud, but if necessary, we use customer information to prevent and combat fraud. If required, we must share information with government authorities.

Payment (including after delivery)

Once you’ve completed your order in our online store and want to pay, you’ll be taken to a secure payment environment to complete your purchase. If you pay with iDeal, your information is stored in our records so we can easily process any returns. Prefer to pay by credit card? You’ll be redirected from our secure payment environment to an external payment environment.

If there are any unpaid invoices, we will forward your information to a debt collection agency and/or bailiff to handle the matter further.

Personalized recommendations

When you visit our online store or follow us on social media, we like to keep track of what you enjoy. We’re happy to offer you personalized recommendations through ads on platforms such as Facebook. We do this using cookies.

Reviews

We like you! We love reviews and would love to hear if you’re happy with your purchase. When you leave us a review, you can choose whether to share your personal information and whether we may contact you.

Are you curious about the information we have about you, or would you like to change or delete something? Go to your Qnuss account or contact customer service.